1. Who we are
Car Garage UAE is the website brand of Car Repair Garage, which provides mobile and onsite vehicle diagnosis and repair services. We do not operate a customer walk in garage. In this policy, “we”, “us” and “our” refer to Car Repair Garage.
Privacy questions can be raised by calling +971 56 696 8546 or sending a message through WhatsApp.
2. Information we may collect
- Your name, phone number and preferred contact method.
- Vehicle details such as make, model, registration details, symptoms and service history you choose to provide.
- Your location pin, building, parking or access information when needed to arrange an onsite visit.
- Messages, photographs, videos or voice notes you send to help us understand a vehicle problem.
- Estimates, authorised work, parts used, payments and service records.
- Basic technical and security information generated when you use this website, together with your cookie preference.
3. How we use information
We use relevant information to:
- respond to enquiries and assess the service you may need;
- quote, schedule, dispatch and complete an onsite visit;
- contact you about arrival, access, diagnosis or authorised work;
- maintain service, parts, payment and customer support records;
- improve service quality, prevent misuse and protect our website;
- meet accounting, safety and other legal obligations; and
- use optional analytics or marketing technologies only where a valid basis, including consent where required, is available.
4. Reasons for processing
Depending on the situation, we process information because you asked us to take steps toward a service, because it is needed to perform an agreed service, because you gave consent, because we have a legitimate operational or security interest that does not override your rights, or because the law requires us to keep or disclose information.
5. When information may be shared
We do not sell your personal information. We may share only what is reasonably necessary with an assigned technician, parts supplier, payment or communications provider, website hosting or security provider, professional adviser, insurer or competent authority. These parties may process information under their own terms where they act independently.
If you use WhatsApp, phone services, maps or another third party platform, that provider’s privacy terms also apply. Some providers may process information outside the UAE using their own safeguards.
6. Retention and security
We keep personal information only for as long as it is reasonably needed for the purpose described, customer support, warranty or dispute handling, accounting and legal requirements. Retention periods vary by record type. We use proportionate organisational and technical measures to reduce unauthorised access, loss or misuse, although no internet or messaging system can be guaranteed completely secure.
7. Your choices and rights
Subject to applicable law and relevant exceptions, you may ask to access, correct, update or delete your personal information, restrict or object to certain processing, receive portable information where applicable, or withdraw consent for future processing. We may need to verify your identity and may retain records where the law permits or requires it.
Cookie choices can be changed at any time through the “Cookie settings” link in the website footer.
8. Children, changes and contact
Our services are intended for vehicle owners and authorised drivers, not children. We may update this policy to reflect service, technology or legal changes. The latest version will be published on this page with its update date.
To ask a privacy question or make a request, call +971 56 696 8546.